How to Eliminate Scheduling Guesswork with Match Scoring

The Smartest Way to Boost Coverage Rates and Ease Admin Workload

In Medicaid-based home care, administrative staff are often the glue that holds everything together — managing referrals, coordinating care teams, and ensuring every shift is covered with the right caregiver. But with outdated systems or manual processes, these tasks can become time-consuming and error-prone, directly impacting both care quality and staff satisfaction.

At Cubhub, we understand that creating a better working environment for office staff means giving them tools that save time, reduce stress, and support better clinical outcomes. One way we do that is through Match Scoring — a feature that helps you quickly identify the best-fit clinician for every client assignment.

What Is Match Scoring?

Match Scoring is a feature in Cubhub that shows a percentage match between each clinician and a client, based on the service type and team configuration. It helps admin staff assign the most appropriate caregiver for a case, which improves care continuity and decreases the likelihood of missed visits due to skill mismatches.

Once enabled, Match Scoring appears in three key areas of the system:

• Quick Intake → Find Staff
• Client Profile → Care Team tab
• Calendar → Clinician pick list

In each of these workflows, the employee list is ordered by match score, allowing admins to see — at a glance — who’s most qualified and available to take on the assignment.

Why It Matters for Administrative Efficiency

Without Match Scoring, assigning the right staff member often relies on memory, spreadsheets, or back-and-forth messaging between team members. This creates unnecessary delays and increases the chances of assigning someone who isn’t a great fit — leading to frustration or missed visits.

With Cubhub’s Match Scoring, admins can:

• View best-fit employees instantly based on team, location, and service type
• Easily adjust the date range to plan current or future schedules
• Drill into match score details to make informed decisions
• Reduce time spent searching or second-guessing assignments

This not only improves office workflow — it leads to better outcomes for clients and a better experience for caregivers.

A Smarter Way to Reduce Missed Visits

Missed visits often stem from miscommunication, scheduling errors, or assigning clinicians who aren’t the right fit for the client’s needs. By surfacing match scores during every staffing decision, Cubhub helps agencies:

• Increase shift coverage rates
• Improve client satisfaction
• Strengthen continuity of care
• Lower stress on schedulers and admin teams

And when multiple staff members have the same score, Cubhub’s system considers the history with the client and the distance to the visit — adding even more intelligence to the decision.

Built for the Way You Work

Match Scoring is one example of how Cubhub is built with administrative users in mind. From scheduling to compliance to care coordination, our platform is designed to reduce manual work, improve communication, and give teams the confidence to make quick, accurate staffing decisions.

If your current tools are slowing down your team or leading to preventable errors, we’d love to show you what a smarter workflow looks like.