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Home Health Care: 3 Ways to Instantly Improve Client Satisfaction

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Home Health Care: 3 Ways to Instantly Improve Client Satisfaction

In the home health care industry, practitioners are constantly striving to provide quality care and improve client satisfaction. 

Thanks to today’s electronic medical record (EMR) software, health care practices now have the opportunity to achieve their goals by focusing less on the tedious tasks of recording information correctly and more on client care. 

 

Increase Client Satisfaction with These 3 Strategies

 

Although EMR systems may not have direct causation to the improvement of client satisfaction, we recognize a correlation between the two. 

EMR software opens the door to providing patients with specialized care through better matching skills, location placement, and amount of experience. By avoiding errors when recording data, striving towards excellent communication, and using your EMR system to practice smart patient testing for quick diagnoses, you will find an increase in satisfied clients and see results of how these strategies save money.

1. Avoiding Errors While Recording Data

By incorporating the use of EMR software in everyday practices, workers experience a decrease in errors after recording information. Smart medical record software has changed the game and has given health workers the ability to save space in their offices, eliminate the struggle of trying to decipher messy handwriting, and have enabled practices to gain access to automated features like billing. 

2. Striving Towards Excellent Communication 

With better communication and organization, medical practices have more time to focus on clients and can spend less time trying to fix their mistakes or decipher information that has been logged. 

For example, if a nurse administers a new medication to a patient overnight on a Sunday, the nurse coming in on Monday morning will know about it because it was put into the electronic system and opposed to relying on a written note.

Sometimes when workers are not on the same page, the repetition of tasks in a health care practice can become a common mistake. Repeating the same procedures takes time away from waiting patients and deprives them from receiving specialized care in a timely manner. 

Excellent communication creates a healthy and productive work environment for employees, which in return has a positive impact on the work they do for clients. 

3. Smart Patient Testing for Quick Diagnoses

The elimination of communication errors among workers saves money. Occasionally, test results can be incorrectly recorded and a secondary test may have to be run. Other times, there are different types of tests that would actually benefit a patient more compared to others. 

Imagine the money saved if health care practices were able to administer the right tests needed to treat patients first-time and keep a digital history to refer back to for future visits so no recent testing was repeated. Patients will receive the care they need quickly and past records of their test results may point to what kind of care they may need if an issue were to arise in the future.

 

Achieving 100% Client Satisfaction

The ability to match clients with caretakers who specialize in certain fields has never been easier. Clients are able to be matched with a specialist and receive care from experienced professionals according to their needs. 

With EMR software, the recording of symptoms can be used to quickly diagnose and move forward with treating patients. Long term or returning clients have their records stored in the electronic database which enable health care practices to refer back to them for future visits and track progression or reference medical history.

Clients will be satisfied by the reduction of the unnecessary testing, efficient billing and communication, and quick responses of results and prescriptions through e-Prescribing as well.

 

Improve Satisfaction With the Right EMR System

EMR systems have created ways for health care practices to save money and space and put it towards better health practices. 

At CubHub,​​ we love to offer provider support, tools, and resources to pediatric companies. By making your job easier and cutting costs, you have more time to focus on those who need your assistance. Collect accurate data, negotiate better contracts, and get more referrals today by visiting CubHub and scheduling a demo.

Hey, I'm CubHub!

Hey, I'm CubHub!

Hi there, we’re CubHub Systems — and we love to provide support, tools, and resources to pediatric practices