EVV System for Home Care: Choosing the Right Solution

Before home health care providers start looking for an EVV system, it’s important to look at the requirements of the state in which they operate. While some states are on an open vendor EVV model, meaning providers may choose the EVV solution that works for them, others require the use of state-mandated vendors. Every state is different, making it crucial for each provider to understand how their state is going about EVV implementation and meeting federal requirements. Cubhub has applied to be a point of care EVV provider.

To find out how your state operates, simply click on your state below:

Alabama

While Alabama implemented EVV in October 2017 using a state-mandated external vendor, in January of 2022, the state changed to an open vendor model using HHAeXchange. Agencies are able to use other EVV providers as long as they integrate with HHAeXchange’s data aggregator.

Official Medicaid Contact For Alabama:

Ms. Stephanie Azar

State of Alabama, Alabama Medicaid Agency

501 Dexter Avenue, PO Box 5624

Montgomery, AL 36103-5624


EVV Model:

Open

Alaska

Alaska, using an open vendor model, selected Therap as its state-sponsored vendor and data aggregator. Agencies that wish to use another EVV Vendor must have that vendor approved by Therap in order to ensure the vendor’s technology is able to integrate with Therap’s data aggregator.

Official Medicaid Contact For Alaska:

Ms. Donna Steward

4501 Business Park Boulevard, Building L

Anchorage, AK 99503-7167


EVV Model:

Open

Arizona

Arizona uses an open vendor EVV model and requires EVV for PCS and HHCS. Providers are able to choose a mobile EVV solution from Sandata Technologies, the state-sponsored vendor, or choose another vendor that can be integrated with Sandata’s data aggregator.

Official Medicaid Contact For Arizona:

Ms. Jami Snyder

801 East Jefferson, MD 4100

Phoenix, AZ 85034


EVV Model:

Open

Arkansas

Arkansas is on the open vendor EVV model with AuthentiCare as the state-sponsored vendor. Providers may also use a state-approved alternative vendor that integrates with the state data aggregator.

Official Medicaid Contact For Arkansas:

Ms. Dawn Stehle

PO Box 1437, Mail Slot S-201

Little Rock, AR 72203-1437


EVV Model:

Open

California

Though the systems do not meet federal EVV guidelines, California is currently using a state-mandated in-house system as it already had two systems in place to monitor agencies that provide Medicaid-funded PCS. California is planning to change to an open vendor EVV model.

Official Medicaid Contact For California:

Ms. Mari Cantwell

1501 Capitol Avenue, 6th Floor, MS 0000

Sacramento, CA 95814


EVV Model:

Open

Colorado

Colorado is on an open vendor EVV model with Sandata as its state-sponsored vendor. Providers may choose to use Sandata’s mobile app/web portal or IVR solution or an alternative EVV solution that can integrate with Sandata’s data aggregator.

Official Medicaid Contact For Colorado:

Ms. Laurel Karabatsos

1570 Grant Street

Denver, CO 80203-1818


EVV Model:

Open

Connecticut

Connecticut requires providers to use a state-mandated external vendor with Sandata as the state vendor.

Official Medicaid Contact For Connecticut:

Ms. Kate McEvoy

Director of Division of Health Services

55 Farmington Avenue

Hartford, CT 06105


EVV Model:

Closed

Deleware

Delaware is on an open vendor EVV model with a state-sponsored vendor and data aggregator. Third party EVV systems must meet all necessary requirements.

Official Medicaid Contact For Deleware:

Mr. Stephen Groff

Delaware Department of Health and Social Services

1901 N. Dupont Highway, PO Box 906, Lewis Building

New Castle, DE 19720


EVV Model:

Open

Florida

Florida is on an open vendor EVV model, requiring EVV for PCS, HHCS and private duty nursing. Providers must submit claims through Tellus, the Agency for Health Care Administration EVV claims system. Agencies may use the EVV vendor of their choice for data collection or utilize the Tellus mobile application.

Official Medicaid Contact For Florida:

Ms. Beth Kidder

2727 Mahan Drive

Mail Stop 8

Tallahassee, FL 32308


EVV Model:

Open

Georgia

Georgia is on an open vendor EVV model with Conduent, partnered with Tellus, as the state-sponsored vendor. Providers may also use third-party vendors that integrate with Tellus.

Official Medicaid Contact For Georgia:

Ms. Lynette Rhodes

2 Peachtree Street, NW, Suite 36450

Atlanta, GA 30303


EVV Model:

Open

Hawaii

Hawaii is on an open vendor EVV model with Sandata as the state-sponsored vendor. They may also choose an alternate vendor that integrates with Sandata’s data aggregator.

Official Medicaid Contact For Hawaii:

Ms. Judy Mohr Peterson

601 Kamokila Blvd, Room 518, PO Box 700190

Kapolei, HI 96709-0190


EVV Model:

Open

Idaho

Idaho is on an open vendor EVV model with Sandata as its state-sponsored vendor. Providers are able to work with a third-party EVV vendor, as long as it meets data aggregation requirements.

Official Medicaid Contact For Idaho:

Mr. Matt Wimmer

Idaho Department of Health and Welfare

450 West State Street, PTC Building, 10th Floor

Boise, ID 83705


EVV Model:

Open

Illinois

Illinois requires providers to use the state-mandated external vendor, Sandata, though they can choose between multiple verification options including mobile apps, IVR and in-home client verification devices.

Official Medicaid Contact For Illinois:

Mr. Doug Elwell

Illinois Department of Healthcare and Family Services

201 South Grand Avenue East, 3rd Floor

Springfield, IL 62763-0001


EVV Model:

Open

Indiana

Indiana is on an open vendor EVV model with Sandata as the state-sponsored EVV vendor and required aggregator. Providers may use alternative vendors as long as they meet the requirements for Sandata’s aggregator.

Official Medicaid Contact For Indiana:

Ms. Allison Taylor

402 West Washington Street, Room W461, MS 25

Indianapolis, IN 46204


EVV Model:

Open

Iowa

Iowa MCOs chose CareBridge EVV. Providers must use the CareBridge mobile app, which can be downloaded on their personal smartphones or employer-provided devices.

Official Medicaid Contact For Iowa:

Mr. Michael Randol

Iowa Department of Human Services

100 Army Post Road

Des Moines, IA 50315


EVV Model:

Open

Kansas

Kansas is on a state-mandated external vendor EVV model with AuthentiCare as the state-sponsored EVV vendor. Alternative vendors are not allowed.

Official Medicaid Contact For Kansas:

Mr. Adam Proffitt

Kansas Department of Health and Environment

900 SW Jackson Avenue, Suite 900

Topeka, KS 66612


EVV Model:

Closed

Kentucky

Kentucky is on an open vendor EVV model with Tellus as the state-sponsored EVV vendor and data aggregator. Providers may use Tellus free of charge or pay for another state-approved vendor.

Official Medicaid Contact For Kentucky:

Ms. Carol Steckel

275 East Main Street, 6 West A

Frankfort, KY 40621


EVV Model:

Open

Louisiana

Louisiana is on an open vendor EVV model with Statistical Resources Inc. as the state-sponsored vendor and data aggregator. Providers may use a third-party vendor that integrates with the state system.

Official Medicaid Contact For Louisiana:

Ms. Jen Steele

628 North 4th Street

Baton Rouge, LA 70802


EVV Model:

Open

Maine

Main is on an open vendor EVV model with Sandata for its state-sponsored system. Providers may you Sandata’s mobile app or IVR solution, or choose an alternative state-approved vendor.

Official Medicaid Contact For Maine:

Ms. Michelle Probert

221 State Street

Augusta, ME 04333


EVV Model:

Open

Maryland

Maryland utilizes a state-mandated in-house system for EVV as it already had a phone-based EVV system in place as part of its Long-Term Supports and Services system, which was updated to meet Cures Act requirements.

Official Medicaid Contact For Maryland:

Mr. Dennis R. Schrader

201 West Preston Street, Room 525

Baltimore, MD 21201


EVV Model:

Closed

Massachusetts

Massachusetts is on an open vendor EVV model with Optum as its state-sponsored vendor. Providers may use Optum’s MyTimesheet EVV app or an alternative vendor that utilizes GPS and integrates with the state’s data aggregator.

Official Medicaid Contact For Massachusetts:

Mr. Dan Tsai

1 Ashburton Place, 11th Floor, Room 1109

Boston, MA 02108


EVV Model:

Open

Michigan

Michigan is on an open vendor EVV model with Optum as its state-sponsored vendor. Providers may use Optum’s MyTimesheet EVV app or an alternative EVV vendor that utilizes GPS and integrates with the state’s data aggregator.

Official Medicaid Contact For Michigan:

Ms. Kate Massey

Michigan Department of Health and Human Services

400 South Pine Street

Lansing, MI 48913


EVV Model:

Open

Minnesota

Minnesota is on an open vendor EVV model with HHAeXchange as its state-sponsored vendor and data aggregator. Agencies are able to utilize alternative vendors that meet state requirements.

Official Medicaid Contact For Minnesota:

Mr. Tom Moss

Minnesota Department of Human Services

540 Cedar Street, PO Box 64983

St. Paul, MN 55167-0983


EVV Model:

Open

Mississippi

Mississippi is on a state-mandated in-house system EVV model utilizing its own telephone-based EVV solution, MediKey which has been upgraded to a new CareVisit EVV platform.

Official Medicaid Contact For Mississippi:

Mr. Drew Snyder

550 High Street, Suite 1000

Walters Sillers Building

Jackson, MS 39201-1325


EVV Model:

Closed

Missouri

Missouri is on an open vendor EVV model with Sandata as the state-sponsored vendore and data aggregator. Providers may use Sandata or continue using an existing EVV provider that integrates with the state’s aggregator.

Official Medicaid Contact For Missouri:

Mr. Todd Richardson

Missouri Department of Social Services

615 Howerton Court, PO Box 6500

Jefferson City, MO 65102


EVV Model:

Open

Montana

Montana is currently undecided on EVV compliance plans.

Official Medicaid Contact For Montana:

Ms. Marie Matthews

111 North Sanders, PO Box 4210

Helena, MT 59604


EVV Model:

Undecided

Nebraska

Nebraska is on an open vendor EVV model with Tellus as the state-sponsored EVV vendor and data aggregator. Agencies may use the Tellus mobile app or a third-party EVV solution that integrates with Tellus.

Official Medicaid Contact For Nebraska:

Dr. Matthew Van Patton

Nebraska Department of Health and Human Services

301 Centennial Mall South, 3rd Floor, PO Box 95026

Lincoln, NE 68509-5026


EVV Model:

Open

Nevada

Nevada has a state-mandated external EVV vendor, AuthentiCare. Providers must use this EVV vendor when verifying claims.

Official Medicaid Contact For Nevada:

Ms. Suzanne Bierman

1100 East William Street, Suite 101

Carson City, NV 89710


EVV Model:

Open

New Hampshire

New Hampshire is on an open vendor EVV model with stakeholders currently in the process of selecting a state-sponsored vendor.

Official Medicaid Contact For New Hampshire:

Mr. Henry Lipman

New Hampshire Department of Health and Human Services

129 Pleasant Street

Concord, NH 03301-6521


EVV Model:

Open

New Jersey

New Jersey is utilizing a state-mandated in-house system for EVV with HHAeXchange as its selected vendor.

Official Medicaid Contact For New Jersey:

Ms. Jennifer Langer Jacobs

New Jersey Department of Human Services

7 Quakerbridge Plaza, PO Box 712

Trenton, NJ 08625-0712


EVV Model:

Open

New Mexico

New Mexico is on a state-mandated external vendor EVV model with AuthentiCare as the selected EVV system.

Official Medicaid Contact For New Mexico:

Ms. Nicole Comeaux

Department of Human Services

PO Box 2348

Santa Fe, NM 87504-2348


EVV Model:

Closed

New York

New York allows for each provider to choose their EVV vendor and implement the system according to federal guidelines.

Official Medicaid Contact For New York:

Ms. Donna Frescatore

Empire State Plaza, Corning Tower, Room 1466

Albany, NY 12237


EVV Model:

Provider Choice

North Carolina

North Carolina is on an open vendor EVV model with Sandata as the state-sponsored vendor and aggregator. Agencies are allowed to use alternative EVV systems that meet state requirements.

Official Medicaid Contact For North Carolina:

Mr. Dave Richard

1985 Umstead Drive, 2501 Mail Service Center

Raleigh, NC 27699-2501


EVV Model:

Open

North Dakota

North Dakota is on an open vendor EVV model with Therap as its state-sponsored vendor. Provides may use Therap or an alternative solution that meets the requirements of the state’s data aggregator.

Official Medicaid Contact For North Dakota:

Ms. Caprice Knapp

600 E. Boulevard Avenue, Dept. 325

Bismarck, ND 58505-0250


EVV Model:

Open

Ohio

Ohio is on an open vendor EVV model with the Sandata as the state vendor. Providers may also use an alternative vendor that integrates with the state system. While mobile EVV apps are preferred, IVR is allowed when mobile isn’t an option.

Official Medicaid Contact For Ohio:

Ms. Maureen Corcoran

50 West Town Street, 4th Floor

Columbus, OH 43215


EVV Model:

Open

Oklahoma

Oklahoma uses a state-mandated external vendor EVV model that requires agencies to use the AuthentiCare EVV solution and data aggregator. Either mobile app or IVR may be used, but not alternative EVV vendors.

Official Medicaid Contact For Oklahoma:

Ms. Melody Anthony

Oklahoma Health Care Authority

4345 N. Lincoln Blvd.

Oklahoma City, OK 73105


EVV Model:

State-Mandated In-House System

Oregon

Oregon requires providers to use the state-mandated in-house EVV system, Express Payment and Reporting System, to gather and report EVV data.

Official Medicaid Contact For Oregon:

Ms. Lori Coyner

500 Summer Street, NE E49

Salem, OR 97301


EVV Model:

Pennsylvania

Pennsylvania uses an open vendor EVV model. Though the state worked with Sandata to develop an EVV system that integrates with PROMISEe, the state’s Medicaid management information system, providers have the option of using an alternative system that integrates with the state system.

Official Medicaid Contact For Pennsylvania:

Ms. Leesa M. Allen

Office of the Secretary

331 Health & Welfare Building

Harrisburg, PA 17120


EVV Model:

Open

Rhode Island

Rhode Island is on an open vendor EVV model with Sandata as its state-funded EVV vendor and data aggregator. Providers may also use an alternative vendor that integrates with the state system.

Official Medicaid Contact For Rhode Island:

Mr. Patrick Tigue

3 West Road, Virks Building

Cranston, RI 02920


EVV Model:

Open

South Carolina

South Carolina uses a state-mandated in-house system EVV model using a Replacement Management Information System that includes a mobile app and IVR option.

Official Medicaid Contact For South Carolina:

South Carolina Department of Health and Human Services

Columbia, SC 29202


EVV Model:

Closed

South Dakota

South Dakota is on a state-mandated external vendor EVV model with Therap as its state-sponsored EVV vendor and data aggregator, though there are exceptions. Though the use of Therap is strongly encouraged, a provider may request a waiver if the state’s EVV system is deemed “not feasible.”

Official Medicaid Contact For South Dakota:

William Snyder

South Dakota Department of Social Services

700 Governors Drive, Kneip Building

Pierre, SD 57501-2291


EVV Model:

Closed

Tennessee

Tennessee allows each MCO to choose their own EVV vendor for agencies to use. Agencies not managed by MCOs are required to use the Sandata EVV solution or the Public Partnerships system for self-directed providers.

Official Medicaid Contact For Tennessee:

Tennessee Bureau of TennCare

Nashville, TN 37243


EVV Model:

Closed

Texas

Texas requires agencies to use state-mandated external vendors and may choose from the state EVV vendor pool managed by the Texas Medicaid and Healthcare Partnership.

Official Medicaid Contact For Texas:

Ms. Stephanie Muth

4900 Lamar Boulevard

Austin, TX 78751


EVV Model:

Closed

Utah

Utah allows providers to choose any EVV vendor they wish to partner with as long as it meets federal EVV and HIPAA requirements.

Official Medicaid Contact For Utah:

Mr. Nathan Checketts

PO Box 143101

Salt Lake City, UT 84114


EVV Model:

Open

Vermont

Vermont is on an open vendor EVV model with Sandata as the state-sponsored vendor and data aggregator. Agencies may use a third-party EVV solution that integrates with the state system.

Official Medicaid Contact For Vermont:

Mr. Cory Gustafson

280 State Drive

Waterbury, VT 05671


EVV Model:

Open

Virginia

Virginia allows providers to choose their own EVV vendor while MCOs are responsible for collecting EVV data and submitting to the state.

Official Medicaid Contact For Virginia:

Ms. Karen Kimsey

600 East Broad Street, Suite 1300

Richmond, VA 23219


EVV Model:

Open

Washington

Washington allows providers to choose their own EVV vendors and are responsible for ensuring their vendor meets all federal EVV requirements.

Official Medicaid Contact For Washington:

Cherry Street Plaza

Olympia, WA 98501


EVV Model:

Open

West Virginia

West Virginia is on an open vendor EVV model with HHAeXchange as the state-sponsored vendor.

Official Medicaid Contact For West Virginia:

Ms. Cynthia E. Beane

Bureau for Medical Services

350 Capitol Street, Room 251

Charleston, WV 25301


EVV Model:

Open

Wisconsin

Wisconsin is on an open vendor EVV model with Sandata as its state-sponsored vendor and data aggregator. Agencies may use a third party vendor that integrates with the state system.

Official Medicaid Contact For Wisconsin:

Mr. James Jones

1 West Wilson Street, Room 350 PO Box 309

Madison, WI 53701-0309


EVV Model:

Open

Wyoming

Wyoming is on a state-mandated external vendor EVV model with CareBridge as its state sponsored vendor though the state may possibly move to an open vendor EVV model in the future.

Official Medicaid Contact For Wyoming:

Ms. Teri Green

6101 Yellowstone Road, Suite 210

Cheyenne, WY 82009


EVV Model:

Open