See what home care agencies are doing to remain competitive, improve care, and optimize everyday processes in 2023.
Electronic Visit Verification (EVV): No, we don’t like it, but it’s coming.
The 21st Century Cures Act was signed into law on December 13, 2016. This law, specifically Section 12006(a) of the Century Cures Act, requires each state to implement EVV, or Electronic Visit Verification, for both Medicaid personal care services and home health care services that require an in-home visit.
The 21st Century Cures Act was signed into law on December 13, 2016.
This law, specifically Section 12006(a) of the Century Cures Act, requires each state to implement EVV, or Electronic Visit Verification, for both Medicaid personal care services and home health care services that require an in-home visit by a provider.
While all states have applied for exemptions and been granted a delay, the federal mandate will take effect for just about all home health care services by January 1, 2023.
What Exactly Is Electronic Visit Verification (EVV)?
EVV is essentially where a system captures time in, time out, and the geographic stamp for home health care visits.
Basically, EVV tells the payer that this person clocked in at this time, at this place, and clocked out at this time, at this place. Companies must match this data up with their billing, and if there’s a mismatch, they have to explain why with a reason code.
Will EVV ever really be mandated? Yes. It’s only a matter of time.
Even with the 2023 delay, many providers are holding out hope that it just won’t happen, or it’ll just keep getting pushed off. Or maybe their particular program will fall outside the mandated services.
Best of luck!
Even if you’re a wishful thinker, you must understand the risks involved in burying your head in the sand. Simply put: If you don’t have a plan, all of your payments are at risk. The state can say that without EVV data they are not going to pay the claim. So ultimately, you’re putting your whole business at risk in the hope that it just doesn’t come around.
It would be professional malpractice to run a business on hope. You need a solid plan either way.
For EVV, you need a partner. Not a provider.
Given the circumstances, companies have this year, 2022, to get things in order, and at Cubhub, we’re working hard to make this process a little less painful for our clients.
Here are 3 ways we’re working to make EVV less painful for home health providers:
#1 We’ve developed our own integrations with all major EVV aggregators, which are the go-between clearing houses for information between states and providers.
What’s great about Cubhub is that your caregiver, nurse, or therapist doesn’t have to do a single thing, not one thing extra for EVV. They’re already doing it; it’s already being captured! All they have to do is their normal job and everything gets taken care of on the backend.
Without Cubhub, you’d need to have a whole other contract and integration tool with a third-party system, meaning your field staff would have whatever they’re using for their charting, plus another system for EVV.
Sounds like a nightmare right?
This is exactly why most companies are looking for EMR that’s already doing everything EVV.
In this current marketplace where the biggest problem every company is facing is a lack of staff, finding one less thing to burden home health providers with is paramount.
#2 The Cubhub dashboard we’ve developed for EVV is best-in-class. Our dashboard gives full visibility and ease of use so that people can see where their encounters are and what needs to be added to push them through, and ultimately, get paid for their work.
Cubhub really brings it all together so that it’s a seamless experience between you, your calendar, what your field staff is completing, and how all of that flows through claims and back into the dashboard.
We’re able to bring in a lot of information so that you can stay in Cubhub, do your work, resubmit information as needed, and get timely responses. It keeps everything moving and your claims get paid.
#3 We’ve partnered with other EVV thought leaders and technologies that allow us to control things and move quickly.
That’s really been a big part of this.
The states and aggregators are changing things all the time and new information is coming out constantly. Home health care providers need a partner that can keep up and even get ahead of this ever-evolving industry.
As a provider, it can be very difficult to have your money held up because someone doesn’t have information, your EMR can’t catch up, or your aggregator won’t get back to you. For all these reasons, you really need a partner, or you’re putting all of your money at risk.
EVV + Acceptance Rates: What Cubhub Clients Are Seeing Now
When fully implemented, we’ve seen an above 90% acceptance rate for EVV claims. This means the EVV information was sent and accepted without errors, and there’s a high likelihood the claim is going to get paid.
Believe it or not, several Cubhub clients are operating at 100% acceptance rates right now using our system.
See Cubhub + Our EVV Integrations in Action with a Live Demo
Let’s be honest, EVV is kind of a complicated mess, costing companies untold thousands of dollars (maybe hundreds of thousands of dollars for larger companies). And there is no reimbursement for it. Nobody gets a dime for all this extra work.
Fortunately for you, Cubhub has worked hard to be way ahead of the game.
We are on it for our clients.
We go to them and make them aware of changes or new codes they need to start using. They’re not coming to us saying that we need to change this or update that. We strive to be ahead of the game, and a true partner and resource for our client companies.
Don’t wait until the brink of 2023 to get prepared. Cubhub is here and ready to help your business get paid and be compliant, and enable your team to focus on providing nothing but the absolute best in patient care.